PRIVACY POLICY

 

At WonderGlass, we value the relationship we have with you.
We know that you care about your privacy, and we want you to trust that WonderGlass uses your personal data carefully. This Privacy Notice will help you understand what data we collect, why we collect it and what we do with it.
Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by sending us an email.
We have tried to keep this Notice as simple as possible.

Contents

1. Who is collecting it?
2. What personal data has been collected?
   2.1 Ways in which collect your pesonale data
3. What purpose do we use your data for?
4. Who will it be shared with?
   4.1 International data transfers
5. How long do we keep your personal data for?
6. What are your rights?
7. How do you contact wonderglass?
8. How do we keep this notice up to date?

 

1. Who is collecting it?
Any personal data provided to or collected by WonderGlass is controlled by Wonder Glass Ltd – 5th Floor, North Side, 7–10 Chandos Street, Cavendish Square, London W1G 9DQ
(United Kingdom) (the data controller).

This Privacy Notice applies to personal data collected by WonderGlass in connection with the services and products we offer.

This Privacy Notice also applies to WonderGlass’s marketing content, including offers and advertisements for WonderGlass products and services, which we (or a service provider acting on our behalf) send to you on third-party websites, platforms and apps based on your site usage information. These third-party websites generally have their own Privacy Notice and Terms and Conditions.

2. What personal data is being collected?
Personal data means any information that can be used to identify directly or indirectly a specific individual. This definition includes personal data collected offline and online through our websites, apps and branded pages on third-party platforms (e.g., Facebook, Instagram, Meta Pixel, and YouTube) and apps accessed or used through third-party platforms.

You may be asked to provide your personal data when you are in contact with us. WonderGlass may combine it with other information to improve our products, services, content, and advertising.

You are not required to provide WonderGlass the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or
with a high quality of service or respond to any queries you may have.

2.1. Ways in which we collect your personal data
We may collect personal data from a variety of sources. This includes:

• Personal data you give us directly. We collect data about how you use our services and products, such as the types of content you view or engage with, or the frequency and duration of your activities. We also collect personal data you provide us when you sign up for a marketing newsletter, complete a survey, participate to one of our events, or you buy our products. In so doing, we may ask for personal data, such as your name, gender, date of birth, address, email address, telephone number or credit card details.
• Personal data we collect automatically. We also receive and store certain types of personal data whenever you interact with us online. For example, we use cookies and tracking technologies to obtain personal data when your web browser accesses our websites or advertisements and other content served by or on behalf of WonderGlass on other websites. Your personal data is also collected when you search, buy, post, or communicate with us and our teams. Examples of the types of personal data we collect include IP address, device ID, location data, computer and connection information such as browser type and version, time zone setting, browser plug-in types and versions, operating system, and purchase history. During some of your internet browsing on WonderGlass’s websites we may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
• Personal data we collect from other sources. We collect personal data from other sources including our trusted partnerships with third-parties and where we operate WonderGlass accounts on third-party platforms: for example, when you use the “like” functionality on Facebook or Instagram. Additionally, we receive information about you and other visitors’ interactions with our advertising to measure whether our advertising is relevant and successful.

3. What purpose do we use your data for?
We collect, process and disclose your personal data for the following purposes:

• To process your inquiries or to contact you to answer your questions/requests, and assess and handle any complaints;
• To develop our products, services, communication methods and our websites’ functionality;
• To authenticate the identity of individuals contacting us by telephone, or email;
• To provide personalised products, communications and targeted advertising;
• To manage your registration and/or subscription to our newsletter, or other communications;
• To process your payments and to provide you with your order status;
• To manage our everyday business needs;
• For internal training and quality assurance purposes; and
• To understand and assess the interests, wants, and changing needs of our customers, to improve our website, our current products and services, and developing new products and services.

When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.

Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.

In some cases, we rely on legitimate interest for processing your personal data. This ground will only be used where it is necessary to achieve a legitimate interest, for example to assist in the performance of a contract, or to optimise a service, and does not outweigh your rights as an individual.

We process your personal data to perform a contract to which you are or will be a party. For example, we need to process your personal data to deliver a product or a service you
bought.

We also process your personal data when we have a legal obligation (e.g., tax or social security obligations) to perform such processing. For example, a court order or a subpoena may require us to process personal data for a particular purpose.

4. Who will it be shared with?
Wonderglass shares your personal data internally and with selected third-parties in the following circumstances:

• Third-party service providers. In order to carry out your requests, respond to your inquiries, fulfil your orders, we share your personal data with third-party service providers that perform functions on our behalf, such as companies that: host or operate WonderGlass’s websites, process payments, analyse data, provide postal or delivery services, and sponsors. They have access to personal data needed to perform their functions but may not use it for other purposes. Further, they must process this personal data in accordance with this Privacy Notice and as permitted by applicable data protection laws and regulations.
• Business transfers. As we continue to develop our business, we may sell or purchase assets, subsidiaries or business units. In such transactions, your personal data generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, you consent otherwise). If another entity acquires us, our businesses or substantially all or part of our assets, or assets related to WonderGlass’s websites, your personal data will be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such personal data will be considered an asset of ours and as such it is possible they will be sold or transferred to third-parties.
• Legal disclosure. We may transfer and disclose your personal data to third-parties for legal reasons, e.g., to comply with a legal obligation, at the request of governmental authorities conducting an investigation, to verify or enforce our “Terms of Use” or other applicable policies, to detect and protect against fraud, or any technical or security vulnerabilities, to  rotect the rights, property, safety, or security of third-parties, visitors to WonderGlass’s websites, WonderGlass or the public.

4.1. International data transfers
WonderGlass shares personal data internally or with third-parties for purposes described in this Privacy Notice.

WonderGlass will only send personal data collected within the European Union (EU) to foreign countries in circumstances such as: to follow your instructions, to comply with a legal duty, or to work with our agents and advisers who we use to help run our business and services.

If we do transfer personal data to outside of the EU, WonderGlass will make sure that it is protected in the same way as if it was being used in the EU.

5. How long do we keep your personal data for?
We will keep your personal data for as long as we need it for the purpose it is being processed for.

We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.

6. What are your rights?
Where we process your personal data, you have several rights over how the data is processed and can exercise these rights at any point. You can exercise your rights by sending an  email.

• The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights.
• The right to access and rectification. You have the right to access, correct or updateyour personal data at any time.
• The right to data portability. This means that the data you have provided us with can be moved, copied or transmitted electronically under certain circumstances.
• The right to be forgotten. Under certain circumstances, you have right to request that we delete your data.
• The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data.
• The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
• The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.
• The right to withdraw consent. If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time.

7. How do you contact WonderGlass?
If you have any questions or concerns about WonderGlass’s Privacy Notice or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please do so by sending an  email.

8. How do we keep this notice up to date?
We will update this Privacy Notice when necessary to reflect customer feedback and changes in our products and services. When we post changes to this statement, we will revise the “last updated” date at the top of this Notice. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes).

WonderGlass Legal Office
5th Floor, North Side
7–10 Chandos Street
Cavendish Square
London W1G 9DQ

COOKIE NOTICE

 

At Wonderglass, we value the relationship we have with you.
Like many companies, we use technology on our website to collect information that helps us enhance your experience and our products and services.
Please take a moment to familiarise yourself with our cookie practices and let us know if you have any questions by sending us an email. We have tried to keep this Notice as simple as possible.

Contents

1. Who is collecting it?
2. What does cookie mean?
3. What purpose do we use cookies for?
4. How can I control or delet cookies
   4.1 Control via your browser settings
5. What cookies do we use?
   5.1 Duration of the cookie we use
6. Our cookies in detail

 

1. Who is collecting it?
Any personal data provided to or collected by Wonderglass via cookies and other tracking technologies is controlled by Wonder Glass Ltd – 5th Floor, North Side, 7–10 Chandos Street, Cavendish Square, London W1G 9DQ (United Kingdom) (the data controller).

This Cookie Notice applies to any websites, apps, branded pages on third-party platforms (such as Facebook, Instagram, LinkedIn, Meta Pixel or YouTube), and applications accessed or used through such websites or third-party platforms (hereinafter, “our websites”) which are operated by or on behalf of Wonderglass.

By using our websites, you are consenting to our use of cookies in accordance with this Cookie Notice and our Privacy Notice. If you do not agree to our use of cookies in this way, you should set your browser settings accordingly, disable the cookies that we use or not use our websites at all. If you disable the cookies we use, this may impact your user experience while on the websites.

The section below summarises the different types of cookies we use on our websites, together with their respective purpose and provides you with the ability to manage these cookies.

For a more detailed understanding of how we use personal data collected by Wonderglass cookies, please refer to our Privacy Notice.

2. What does cookie mean?
Cookies, pixel tags and similar technologies (collectively ‘cookies’) are files containing small amounts of information which are downloaded to any internet enabled device – such as your computer, smartphone or tablet – when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, generally improving your online experience, and helping us to offer you the best product and services.

There are many types of cookies. They all work in the same way, but have minor differences. For a detailed list of cookies used on our websites, please refer to the below relevant section.

3. What purpose do we use cookies for?
We use cookies to make Wonderglass websites easier to use, to deliver a personalised experience on our websites, and to better tailor our products, services and websites to your interests and needs. Cookies are used to help speed up your future activities and your experience on Wonderglass websites.

The cookies you consent to, are also used to collect your personal data which we then profile into audiences so that we can deliver targeted advertising tailored to your interests and limit the number of times you see an advertisement. For more detailed information about the profiling activities Wonderglass undertakes with your personal data for advertising, please see our Privacy Notice.

Lastly, we use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our websites and to help us improve their structure and content and also help us measure the effectiveness of advertising campaigns on Wonderglass and non-Wonderglass websites.

4. How can i control or delete cookies?
There are many ways to manage your cookies:

• You can refuse your consent or
• You can disable Wonderglass or third-party cookies by use of your browser settings

4.1 control via your browser settings
Most internet browsers are initially set up to automatically accept cookies. If you do not want our websites to store cookies on your device, you can change your browser settings so that you receive a warning before certain cookies are stored. You can also adjust your settings so that your browser refuses most of our cookies or only certain cookies from third parties. You can also withdraw your consent to cookies by deleting the cookies that have already been stored.

If you disable the cookies that we use, this may impact your experience while on the Wonderglass website, for example you may not be able to visit certain areas of a website or you may not receive personalized information when you visit a website.

If you use different devices to view and access the Wonderglass website (e.g., your computer, smartphone, tablet) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences

The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Opera

There are also software products available that can manage cookies for you. You can also use www.ghostery.com to evaluate the use of cookies used on our websites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

5. What cookies do we use?
The cookies used on Wonderglass websites may be generally categorised as follow:

• Necessary Cookies.These cookies are essential to make Wonderglass websites work correctly, they enable you to move around our websites and use our features. Without these cookies, services like shopping baskets cannot be provided. Examples include remembering previous actions (e.g., entered text) when navigating back to a page in the same session. These cookies do not identify you as an individual.
• Performance Cookies. These cookies collect information about how you use our websites, for instance which pages you go to most often, the time spent on our websites, and any issues encountered, such as error messages. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate. This helps us improve the performance of our websites. These cookies do not identify you as an individual. All information these cookies collect is aggregated and therefore anonymous.
• Functionality Cookies. These cookies allow our websites to remember the choices you make (such as your user name, language or the region you are in) to provide a more personalised online experience. These cookies may also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. Similarly, they may be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect may include personal data that you have disclosed.
• Targeting or Advertising Cookies These cookies are used to deliver content that is more relevant to you and your interests. They are also used to deliver targeted advertising or limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns on Wonderglass and non-Wonderglass websites. They remember that you have visited one of our websites and this information is shared with other parties, including advertisers and our agencies. These cookies may also be linked to site functionality provided by third-parties. Most types of these cookies track consumers via their Device ID or IP address therefore they may collect personal data.
• Third-Party Cookies. We use many partners that may also set cookies on your device on our behalf when you visit our websites to allow them to deliver tailored Wonderglass advertising within their domain. We also use many partners to provide digital experiences and functionalities on our websites. For example, while browsing Wonderglass websites you may be served cookies from third-parties who provide some of its features on our websites (e.g., a YouTube video), although you have withdrawn or declined your consent to our cookies. This happens because you have directly given your consent to the use of their cookies. In such cases, you should directly withdraw your consent on the relevant third-party website. Based on the type of cookies used by the relevant third-party, the information these cookies collect may include personal data.

5.1. Duration of the cookie we use
In terms of duration, we may use two different types of cookies on our websites:

• Session Cookies. These cookies are temporary cookies that remain on your device until you leave our websites; or
• Persistent Cookies. These cookies remain on your device for much longer or until you manually delete them (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie, as well as your browser settings, as stated below).

6. Our cookies in detail

WonderGlass
5th Floor, North Side
7–10 Chandos Street
Cavendish Square
London W1G 9DQ
info@wonderglass.com